01/05
1. Scope
Two conversations, not a questionnaire
We look at what you run today and what actually hurts. You get a written scope with a fixed price or a clear rate before anybody starts. If the honest answer is that you should buy something off the shelf, we say so at this stage.
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02/05
2. Build in the open
You see it weekly
Work lands on a staging site you can open any day of the week. No three-month silence followed by a reveal that is not what you asked for.
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03/05
3. Migrate carefully
Your old system stays up
Existing data is brought across and reconciled against the source, with the contradictions surfaced as decisions for you rather than guessed at. The system you are leaving keeps running until you decide it does not have to.
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04/05
4. Train the people who use it
On their own screens, with their own data
Each team is trained on the part they will actually use. Adoption is where implementations are won or lost, and it is measured after go-live, not assumed.
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05/05
5. Run it
Support with a named response time
Updates, backups, monitoring and a person who answers. Software that is not maintained stops being an asset within a year.
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