Raised from the call
The ticket carries the recording and transcript, so the person who picks it up does not need to ring back to find out what happened.
A call that needs work afterwards becomes a ticket on that customer, with a name and a date on it. Otherwise the work lives in the agent's head until it does not.
Monday – Friday, 9am – 5pm IST · we reply the same working day
See what changes for youThe ticket carries the recording and transcript, so the person who picks it up does not need to ring back to find out what happened.
Both, always. An unassigned ticket with no date is a wish.
The ticket, the call, the invoice and the messages are one history, not four systems.
What was done is recorded against the same customer, which is what makes the next call easier.
In the platform's own ticket list, the one the rest of the business already uses. There is no separate helpdesk to buy or connect.
Tell us how many people are on the phone and what they are ringing about. We will show you that.
Fourteen days, no card, and a person on the call while it is set up.
Start free — 14 days