Route by what matters
Language, product, territory or team. The rule is a sentence, not a diagram.
Route by language, product, territory or whoever last spoke to this customer. A transfer is a customer repeating themselves, and every transfer avoided is a call that goes better.
Monday – Friday, 9am – 5pm IST · we reply the same working day
See what changes for youLanguage, product, territory or team. The rule is a sentence, not a diagram.
A caller who spoke to someone last week can go back to that person while they are free, which is worth more than any script.
Our own network runs on exclusive territories, so routing that ignores them was never an option here.
When the right person is not there, the rule says who is next rather than dropping the call into whoever answers first.
Because it is the difference between a phone system and a call centre, and it is the thing our own 430 centres needed on day one.
Tell us how many people are on the phone and what they are ringing about. We will show you that.
Fourteen days, no card, and a person on the call while it is set up.
Start free — 14 days