Out of the conversation itself
Nobody types it. What was agreed becomes a dated item on that customer.
The promise made on the call is written onto the customer's record with a date on it. A promise only one person heard is a promise the business did not make.
Monday – Friday, 9am – 5pm IST · we reply the same working day
See what changes for youNobody types it. What was agreed becomes a dated item on that customer.
When the agent is off, ill or gone, the follow-up is still on the customer and still due.
The invoice chase, the ticket and the call all queue into one list per person, because they are one system.
A follow-up carries a staff name and a date. Both, or it is not a follow-up.
Every other feature on this site is in service of this one. Calls that are recorded, transcribed and summarised but produce no next action have changed nothing about how the business runs.
Tell us how many people are on the phone and what they are ringing about. We will show you that.
Fourteen days, no card, and a person on the call while it is set up.
Start free — 14 days